The FAQs
Q: Who can use ForteWEB software?
A: Architects, engineers, drafters, building materials suppliers, builders, building officials and more will find this single member sizing tool useful. The software is also available to educators and students and can be downloaded for free on our website to anyone interested in specifying and using Weyerhaeuser products at http://www.wy.com/woodproducts/software-learning/.
Q: When would you use ForteWEB software?
A: ForteWEB software is used to size Weyerhaeuser products, steel, and commodity lumber for use in residential and light commercial structural frame applications. Available member types include floor beams, floor joists, headers, and free standing posts.
Q: What are my resources for learning how to operate ForteWEB?
A: ForteWEB has context specific Help within the program. Just click the Help icon 
at the top of the page and you will be taken to the Help page related to where you are in the software.
Additionally, our Software Support Team is available during business hours to answer your questions. To contact our Software Support staff, call 1-800-833-9491, email software@weyerhaeuser.com or chat at http://www.wy.com/woodproducts/software-learning/.
Q: How do I report issues or request new features?
A: We would love to hear from you! Please direct any feedback to your local Weyerhaeuser representative, our Software Support team, or now through Forte Software Ideas.
Q: How do I get new releases of ForteWEB software?
A: The biggest benefit of ForteWEB is not having to wait for new releases! When updates and features are added, they will be available for immediate use the next time you log in.
Q: What building codes does ForteWEB software support?
A: ForteWEB software supports the following building codes:
- International Building Code (IBC), using Allowed Stress Design (ASD) methodology – Most commonly used in the United States.
- National Building Code of Canada (NBCC), using Limit States Design (LSD) methodology.
Q: How do I design commercial and residential building class members in the same job?
A: Building class designation is located on the Level tab. Residential is selected by default. You can add a new Level to the Job Tree and change the designation to commercial. You can also move selected members between levels by selecting the Member tab and choosing a different level from the dropdown menu on the Level field.
Q: How do I move or reorder the members in the Job Tree?
A: Users can move members between levels by simply dragging and dropping in the Job Tree- it's that easy!
Q: Can pricing be added into ForteWEB?
A: Pricing is not currently available in ForteWEB, but will be available in the future.
Q: Where can I find pricing for Weyerhaeuser products?
A: Pricing will vary by dealer. We have an online utility to help you locate a local dealer by zip or postal code http://www.weyerhaeuser.com/woodproducts/where-to-buy/.
Q: How does ForteWEB choose which solution to show as the Current Solution when multiple solutions pass?
A: By default, ForteWEB will select the current solution by lowest cost index.
Q: How can I change where ForteWEB saves my job files?
A: ForteWEB securely saves your job files to the cloud, making them easy for you to access at any time, from anywhere. If you need to share a job file, you can Download the file from the File Manager screen, create a Team, or Print the Report to PDF for easy sharing.
Q: What screen size should I use for best results?
A: While any screen size will allow you to use ForteWEB, we recommend a screen size of 1366 x 768 or larger.